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VoIP - The Future of Business Communications

As soon as the telephone was invented, the business world shifted forever. A prime example is it’s use within stock exchanges in places such as New York. Another example would be shipping companies using phones to check up on warehousing situations and goods being delivered and sent out. As a efficient and convenient methods of communicating, phones were picked up by all industries with fervour. As telephone technologies advanced throughout the twentieth century, mobility became the primary concern.

First appearing in Japan in the late 70s, mobile phones soon caught on to the extent that have becomne ubiquitous. Today a new technology promises to render cell phones and all other forms of telephony obsolete. This new technology is known as Voice over Internet Protocol, or VoIP for short. VoIP takes communication to the next level by digitizing the caller’s voice and sending it over the Internet to the other caller. VoIP can thsu combine existing phone and internet communications into a single entity.

VoIP has been present in prototypical form since the 1980s, but recently free VoIP computer-to-computer software has been released. Skype is probably the best known VoIP application on the market. The program allows users to talk to one another for free, without charges or costs of any kind. This has resulted in many people choosing to simply cancel their regular phone service altogether and only use Skype for their phone needs.

Meanwhile, in the world of business, VoIP has managed to change how companies and corporations communicate with their customer base. Larger companies in particular have had their business models overhauled thanks to VoIP technology. For example, before VoIP companies had to install a private branch exchange or PBX in order to handle internal and external call volumes. But this was always seen as a worthy investment if the PBX boosted productivity.

With VoIP, businesses do not have to install a physical exchange. With VoIP, a PBX can now be hosted either on the companies physical server or virtually with a hosting company. In effect the business outsources hosting their exchange system, but they still have all the benefits that it offers. In addition, integrating VoIP enabled telephones like the Mitel 5324 with Internet service drastically reduces their communications costs, which means that businesses have more capital with which to invest, use for expansion, or spend on marketing or research and development.

Rearranging the cost of communications is only one step though. VoIP can revolutionize how employees talk to one another during the day. For example, integrating phone services entirely within the internal computer system effectively transforms a computer into an all-in-one information centre. Employees now have access to crucial data without wasting time trying to balance a phone on one ear and try to follow whatever is happening on the computer screen.

Lower communications costs means that a business can now charge lower prices in order to gain an edge over competitor companies. As the technology matures and becomes more of an option for practical applications, VoIP will change how people around the world communicate.

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Even though many people consider that Apple is the foremost smarthphone manufacturer in the US as its iPhone handsets are much talked about, but the results of a new study have been different. The topmost smarthphone manufacturer has proved to be Research in Motion (RIM) with its Blackberry handsets having the largest number of subscribers.

The results of the latest comScore study show that the RIM’s Blackberry mobile phones have emerged as winners with the popular iPhone and other platforms chasing it. The study had given ranks to various smartphone manufacturers depending on the number of mobile subscribers that they have in the US. The RIM has the largest market share that is close to two-fifths of the total subscribers and Apple has the second-largest market share with around one-fourth subscribers.

The study even considered the figures from December 2009 to February 2010 that showed that RIM has slowly been gaining a larger market share at the expense of the shares of Microsoft and Palm. Microsoft has suffered the largest loss. The Android platform by Google has been gaining ground and it witnessed more than 100% growth. However, it has a long way to go as it has only ten percent of the total share.

The US smartphone sector is impressive with close to 40 million subscribers. It has been increasing rapidly with the number of consumers increasing by more than one-fifth in last couple of months. This implies that all smartphone manufacturers, from the smallest to the biggest, will be making big bucks.

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A student at Nottingham University learnt a lesson the hard way, about using broadband when abroad, after he was asked to foot a bill amounting to £8000, by provider Orange.

The student, William Harrison had taken up an Orange mobile broadband connection so that he could keep in touch with folks back home during his placement in France. He was told by the Orange store personnel, where he had paid for his connection, that his dongle was enabled with a data limit of 3GB. The Orange store had assured him, at that time that the limit would be adequate for his usage. However, they neglected to keep him informed that using the dongle abroad would run up a huge bill (see info for pay as you go dongle).

This lack of communication led to the disastrously expensive result for Harrison who used his dongle liberally to make Skype calls during his internship in Paris, according to facts reported by the Observer.

The high rates charged for data roaming have prompted many heated protests from customers for quite a while now. Current rates stand at £3 per MB in Europe for Orange and O2 users, whereas Vodafone charges £10 for every 50MB. Virgin Media has recently stated its plans of introducing inexpensive ‘travel passes’ in order to prepay for data roaming abroad.

Starting next month, networks will be asked to begin implementing limits on downloads. They will also be required to caution customers as they near their limit, and from the month of July, limits are expected to be restricted to 50 every month.

In Harrison’s case, Orange has agreed to waive half the bill. The student will still have to pay the balance, which amounts to a significant £4000, though.

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